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Bad examples from my peers Bad Service Be proactive Difficult people Do it right the first time From Church Good Examples of Service How you say it IS as important as what you say. Know the players Money ain't money? Mr. Contractor Mr. GC People who are in the right business Personalities vs Production The Art of Communication The Boss is the boss Tools and Service Which Brand Does Better

FIVE LITTLE SURPRISES

I never give 5 stars. But I would if I were asked. At that place. At that time. Given the concept and operating parameters. The only thing missing was the odor of apple pies and the voices of angels. I had a great experience in the Metrowest Five Guys restaurant and told my friends ‘Director’, […]